Our Advisory Services

Generative Research

We uncover opportunities for solutions, human experiences, and offerings that better the lives of your stakeholders.

Strategic Assessment & Roadmap

We design actionable implementation roadmaps that incorporate a tailored blend of enablers—people, processes, policies, business intelligence, and technologies. This flexible approach adapts to your goals and resources, enabling the rapid delivery of meaningful, life-changing impact for those you serve.

Evaluative Research & Prototyping

We prototype and test new solutions developed during ideation workshops with your key stakeholders, including subject matter experts and end-users. This collaborative process allows for rapid iteration and refinement, ensuring that the design remains focused on the actual needs and goals of those who will benefit from the solutions.​

Service Design

We help you design touchpoints, processes, and interactions that deliver value by understanding the needs of your customers, employees, and stakeholders. Service design enhances the experience of those interacting with your products and services by focusing on both "onstage" elements (direct customer interactions like staff, client facing technology, physical spaces) and "offstage" elements (behind-the-scenes systems like backend operations and technology, policies). Optimizing both ensures a seamless service that meets your customer expectations. The benefits include improved satisfaction, service quality, operational efficiency, and increased product utilization, while fostering lasting relationships with your customers.

Strategic Foresight

We help you cultivate the capabilities and mindsets necessary to anticipate potential future challenges before they become too complex or costly to resolve. For further information, please visit The Empathic Organization© page or or contact us here.

Capacity Building

We believe that human centricity and design thinking are integral to an organization’s culture of innovation, problem-solving and collaboration. We empower you by transferring our methods, enabling you to tackle your own complex challenges with confidence. We enhance your in-house capabilities in human-centered design (HCD), service design, systems thinking, futures thinking, and innovation management, allowing you to address issues such as:

  • Development of new products and services

  • Enhancement of customer and employee experiences

  • Transformation into an innovative, creative, and collaborative culture

For more information, please visit our Our Capacity Building Workshops page or contact us​ here.