Our Capacity Building Workshops
Human Centered Design is a pragmatic, low cost, low risk solution-oriented approach to addressing complex issues, focusing on the perspectives and collaboration of those directly affected by the problems. This ensures that the solutions and innovations address the genuine needs, goals, and challenges of the people they are intended to serve, rather than assumptions. The principles of Human-Centered Design are universally applicable, having been employed to tackle intricate business challenges for innovative commercial brands as well as social issues addressed by NGOs and government agencies. Through iterative prototyping and testing, ideas are developed, refined, and optimized to achieve effective outcomes.
Customer journey maps and service blue prints are essential instruments in the Human-Centered Design toolkit, offering organizations a detailed perspective on the entire experience of those they serve. These tools enable organizations to allocate their limited resources effectively, focusing on what matters most to those they serve while aligning with financial and institutional goals. By providing a comprehensive view of the user experience, they reveal opportunities for enhancing or differentiating their interactions, and driving innovation.
Introductory Workshop
For Executives & Functional Leaders
How To Lead A Human Centered Organization
Service Design (Blueprinting) for Executives
Design Research Introduction For Executives
Why Would You Be Interested?
You may know that human-centered design (HCD), customer journey maps, and service blueprinting are effective tools for tackling complex human experiences. However, you might be unsure how these methods differ from or integrate with your existing tools, or what it means to create human-centered solutions.
Our workshops offer hands-on experience with these techniques, enabling you to explore their potential in various scenarios, including:
Establishing or optimizing an innovation hub
Reevaluating or transforming your business model
Designing the customer lifecycle for new products or services
Or in a cultural transformation:
Prioritizing customer centricity and enhancing customer experience
Breaking down silos to foster collaboration
Cultivating innovation and creative thinking
Introductory Workshop
For Functional Teams
Introduction to Human Centered Design
Introduction to Human Centered Organization
Introduction To Service Design (Blueprinting)
Introduction to Design Research
Why Would You Be Interested?
As a member of a functional team, you may be familiar with human-centered design (HCD), customer journey maps, and service blueprinting as effective strategies for understanding and addressing complex human challenges. If you're looking to establish a foundational understanding of these methods and apply them to your initiatives, our workshops can enhance your skills for projects that involve:
Designing or improving customer and employee experiences to achieve organizational goals
Leading or contributing to innovation initiatives
Transforming your organization’s business model
Breaking down silos to foster collaborative problem-solving
Crafting the customer experience for new products or services
Developing essential creative problem-solving skills for your daily work.
Applied Learning
For Functional Teams
Design Research
Problem and Opportunity Framing
Service Design (Blueprinting)
Prototyping and Testing
Why Would You Be Interested?
In the short term, you aim to harness human-centered and design-centric tools and methods to achieve your customer and user strategies, innovation goals, and business objectives. If you have a specific initiative in mind, we will assist you in charting a path forward for this project.
Your long-term vision is to embed these principles into your organization’s culture of problem-solving and collaboration, fundamentally transforming how you address challenges and create products and services.