Our Capacity Building Workshops
At Tangerine Lab we employ human centered design (HCD) as the protocol for developing human centered solutions and business strategy roadmaps for our clients. Our ethos requires us to teach our clients what we do so that with practice they become self-directed human centered organizations. In addition to our advisory services, we are offering the toolsets and methods that we use in customized introductory to advanced level workshops for executives and their teams.
Human Centered Design is a practical, solution-based way to solving complex problems that approaches the problem from the point of view of the customer, beneficiary or user of your product or service. Innovators such as Steve Jobs and brands such as Apple, Coke, Intuit, Infor and Airbnb have used human centered design to design some of the most iconic customer experiences. These designs have placed these products and services in the most enviable competitive positions and have revolutionized how all other businesses and organizations interact with their customers.
Applications of human centered design are sector agnostic. They have been applied to the most complex business challenges within commercial brands as well as social challenges tackled by NGOs and government organizations. Ideas are generated, iterated and optimized through prototyping and testing.
Customer journey maps and service blue prints are powerful tools within the human centered design toolbox that give organizations a front row view of their customer’s end to end experience. This view empowers organizations to invest their scarce resources in what matters the most to their customers while meeting the financial and business objectives of the organization. Customer journey maps and service blueprints not only deliver an appreciation of the customer’s experience but also a spectrum and a roadmap of key opportunities for customer experience improvement to brand differentiation to market disruption and innovation.
Introductory Workshops For Executives and Functional Leaders
Who Are These Workshops Designed For?
CXOs, functional leads (Director+) in Marketing, Sales, Customer Support, Product Development, IT, HR, Innovation Directors, Digital Strategy Executives, NGO Or Nonprofit Executives
Why Would You Be Interested In Our Executive Workshops?
You have heard that human centered design, customer journey maps and service blueprinting are effective approaches or tools in tackling complex problems and business scenarios, however, you do not know how they are different from or integrate with other tools and methods that you are familiar with. As a leader you are not sure what it means to lead a human centered organization.
As a leader of your organization our workshops will enable you to experience these tools and methods firsthand in a streamlined format and evaluate them as potential approaches for addressing any or all of the following scenarios in your organization.
Introductory Workshops For Functional Teams
Who Are These Workshops Designed For?
Product Managers, Innovation Teams, Business Strategists and Subject Matter Experts In Marketing, Sales, Customer Support, Project and Program Managers, IT Personnel, Digital Teams, NGO or Nonprofit Team Members Working In Fundraising, Volunteer Management, Client Service Delivery
Why Would You Be Interested In Our Introductory Workshops?
You have heard that human centered design, customer journey maps and service blueprinting are effective approaches or tools in tackling complex problems and business scenarios. However, you do not know what they entail and how they are different from or integrate with other tools and approaches.
You are facing one of the following scenarios and are interested in developing a baseline level of competency in these methods and tools and their applications:
Capacity Building Workshops For Functional Teams
Who Are These Workshops Designed For?
Product Managers, Innovation Teams, Business Strategists and Subject Matter Experts In Marketing, Sales, Customer Support, Project and Program Managers, IT Personnel, Digital Teams, NGO or Nonprofit Team Members Working In Fundraising, Volunteer Management, Client Service Delivery
Why Would You Be Interested In Our Capacity Building Workshops?
As an executive or functional lead you want to nurture and develop a human centered or design centric organization with advanced tools and methods to deliver on your customer strategies, innovation goals or business objectives. You want human centricity and design centricity to become central to your organization’s problem solving and collaboration culture and how you solve problems or develop products and services.
Advanced Workshops For Functional Teams
Who Are These Workshops Designed For?
Product Managers, Innovation Teams, Business Strategists and Subject Matter Experts In Marketing, Sales, Customer Support, Project and Program Managers, IT Personnel, Digital Teams, NGO Or Nonprofit Team Members Working In Fundraising, Volunteer Management, Client Service Delivery
Why Would You Be Interested In Our Advanced Workshops?
As a functional team member you have basic or midlevel understanding of design mindset and values and would like to develop an advanced and more thorough understanding of these notions. Your primary functional responsibility is to perform as a product or business strategy designer.
At Tangerine Lab we employ human centered design (HCD) as the protocol for developing human centered solutions and business strategy roadmaps for our clients. Our ethos requires us to teach our clients what we do so that with practice they become self-directed human centered organizations. In addition to our advisory services, we are offering the toolsets and methods that we use in customized introductory to advanced level workshops for executives and their teams.
Human Centered Design is a practical, solution-based way to solving complex problems that approaches the problem from the point of view of the customer, beneficiary or user of your product or service. Innovators such as Steve Jobs and brands such as Apple, Coke, Intuit, Infor and Airbnb have used human centered design to design some of the most iconic customer experiences. These designs have placed these products and services in the most enviable competitive positions and have revolutionized how all other businesses and organizations interact with their customers.
Applications of human centered design are sector agnostic. They have been applied to the most complex business challenges within commercial brands as well as social challenges tackled by NGOs and government organizations. Ideas are generated, iterated and optimized through prototyping and testing.
Customer journey maps and service blue prints are powerful tools within the human centered design toolbox that give organizations a front row view of their customer’s end to end experience. This view empowers organizations to invest their scarce resources in what matters the most to their customers while meeting the financial and business objectives of the organization. Customer journey maps and service blueprints not only deliver an appreciation of the customer’s experience but also a spectrum and a roadmap of key opportunities for customer experience improvement to brand differentiation to market disruption and innovation.
Introductory Workshops For Executives and Functional Leaders
- How To Lead A Human Centered Organization
- Service Design (Blueprinting) for Executives
- Empathy Design Research For Executives
Who Are These Workshops Designed For?
CXOs, functional leads (Director+) in Marketing, Sales, Customer Support, Product Development, IT, HR, Innovation Directors, Digital Strategy Executives, NGO Or Nonprofit Executives
Why Would You Be Interested In Our Executive Workshops?
You have heard that human centered design, customer journey maps and service blueprinting are effective approaches or tools in tackling complex problems and business scenarios, however, you do not know how they are different from or integrate with other tools and methods that you are familiar with. As a leader you are not sure what it means to lead a human centered organization.
As a leader of your organization our workshops will enable you to experience these tools and methods firsthand in a streamlined format and evaluate them as potential approaches for addressing any or all of the following scenarios in your organization.
- Customer centricity and experience is your top strategic priority.
- Employee experience is a top strategic priority.
- You want to break the organizational silos and nurture a collaborative problem solving culture.
- You want to foster a culture of innovation and creative thinking across your organization.
- You are about to or have set up an innovation hub within your organization.
- Need to reevaluate and/or transform your current business model.
- You are launching a new product or service and the customer lifecycle experience has not been designed around it.
- You want to educate and inspire the leaders within your organization and their staff to use design thinking and service design in their day-to-day work such that they can effectively incite, lead and support customer centricity and innovation.
Introductory Workshops For Functional Teams
- Introduction to Human Centered Design
- Introduction to Human Centered Organization
- Introduction To Service Design (Blueprinting)
- Introduction to Empathy Design Research
Who Are These Workshops Designed For?
Product Managers, Innovation Teams, Business Strategists and Subject Matter Experts In Marketing, Sales, Customer Support, Project and Program Managers, IT Personnel, Digital Teams, NGO or Nonprofit Team Members Working In Fundraising, Volunteer Management, Client Service Delivery
Why Would You Be Interested In Our Introductory Workshops?
You have heard that human centered design, customer journey maps and service blueprinting are effective approaches or tools in tackling complex problems and business scenarios. However, you do not know what they entail and how they are different from or integrate with other tools and approaches.
You are facing one of the following scenarios and are interested in developing a baseline level of competency in these methods and tools and their applications:
- You have to deliver on the customer or employee experience goals of your organization.
- You are a member of a team charged with innovation projects.
- You are a member of a team charged with transformation of your organization’s current business model.
- You want to break your organizational silos and engage in collaborative problem solving.
- You are launching a new product or service and the customer experience has not been designed.
- You want to develop basic skills in creative problem solving in your day-to-day work.
Capacity Building Workshops For Functional Teams
- Human Centered Design
- Problem and Opportunity Framing
- Service Design (Blueprinting)
- Empathy Design Research
Who Are These Workshops Designed For?
Product Managers, Innovation Teams, Business Strategists and Subject Matter Experts In Marketing, Sales, Customer Support, Project and Program Managers, IT Personnel, Digital Teams, NGO or Nonprofit Team Members Working In Fundraising, Volunteer Management, Client Service Delivery
Why Would You Be Interested In Our Capacity Building Workshops?
As an executive or functional lead you want to nurture and develop a human centered or design centric organization with advanced tools and methods to deliver on your customer strategies, innovation goals or business objectives. You want human centricity and design centricity to become central to your organization’s problem solving and collaboration culture and how you solve problems or develop products and services.
Advanced Workshops For Functional Teams
- Advanced Human Centered Design
- Advanced Empathy Design Research
- Advanced Service Design
Who Are These Workshops Designed For?
Product Managers, Innovation Teams, Business Strategists and Subject Matter Experts In Marketing, Sales, Customer Support, Project and Program Managers, IT Personnel, Digital Teams, NGO Or Nonprofit Team Members Working In Fundraising, Volunteer Management, Client Service Delivery
Why Would You Be Interested In Our Advanced Workshops?
As a functional team member you have basic or midlevel understanding of design mindset and values and would like to develop an advanced and more thorough understanding of these notions. Your primary functional responsibility is to perform as a product or business strategy designer.